Privacy Policy
Introduction
Your privacy is important to us. This Privacy Policy explains how Pixigo Innovation Private Limited (“we,” “us,” or “our”), under the brand name QLEM, collects, uses, and protects the personal information you provide on our eCommerce website. By accessing or using our site, you agree to this Privacy Policy.
1. Information We Collect
1.1 Personal Information
When you place an order or register an account, we collect information such as your name, email address, phone number, shipping address, and payment details. This information is necessary to process orders and provide customer support.
1.2 Non-Personal Information
We may also collect non-personal data, such as your browser type, device information, IP address, and pages viewed on our website. This data helps us improve our website and understand user behavior.
1.3 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences and provide a customized browsing experience. You can disable cookies through your browser settings, though this may limit some features on our site.
2. How We Use Your Information
2.1 To Process Orders
We use your personal information to fulfill orders, process payments, arrange shipping, and provide order confirmation and tracking updates.
2.2 To Communicate with You
We may use your contact information to send you order updates, respond to your inquiries, and provide customer support.
2.3 To Improve Our Services
Non-personal data helps us understand how users interact with our site, allowing us to enhance and optimize the user experience.
2.4 For Marketing Purposes
With your consent, we may send you promotional emails or newsletters. You can opt out of receiving these communications at any time.
3. Sharing and Disclosure of Your Information
3.1 Third-Party Service Providers
We may share your information with third-party service providers to assist with payment processing, order fulfillment, and website analytics. These providers have access to your information only to perform necessary functions on our behalf.
3.2 Legal Compliance
We may disclose your information to comply with applicable laws, regulations, or legal processes, or to protect our rights, safety, and property.
4. Data Security
We implement industry-standard security measures to protect your personal information. However, no data transmission or storage can be guaranteed as 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
5. Your Rights
5.1 Access and Correction
You have the right to access and update your personal information. If you need assistance, please contact us at hi@qlem.co.
5.2 Data Portability and Deletion
Upon request, we will provide you with a copy of your data or delete your personal information, subject to legal retention requirements.
5.3 Opt-Out of Marketing Communications
You may opt out of receiving promotional emails from us by clicking the “unsubscribe” link in any email or by contacting us at hi@qlem.co.
6. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before sharing any personal information.
7. Children’s Privacy
Our website is not intended for children under 13, and we do not knowingly collect personal information from children. If you are under 13, please do not use or provide any information on this website.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and the “last updated” date will reflect the most recent revision. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please reach out to us at:
Email: hi@qlem.co
Phone: +91 7575892807
Address: FF, B2, Subhashnagar, Nr. RiseOnPlaza, Sarthana, Surat, Gujarat India - 395 006
